KPOPTOWN.COM Reviews

For the love of God do not buy from them.
The preordered items will always get sold out AFTER you bought it.
But they would still charge you the shipping fee.
No notification or refund about the cancelled item unless you ask them.
I was so excited about my limited edition item and then they tell you two months later they are gone.
So why bother?

PROTIP: if you want a refund/chargeback DO NOT go through paypal, contact kpoptown’s customer service email first. If they decide to ignore you for 10 days or two weeks, show the receipts to your credit card and they should refund you the whole amount. Paypal disputes will never end in your favor.
This is my second time dealing with a sleazy kpop seller. I had hoped kpoptown would be better than kt*wn4u because their return policy looked great, reddit reviews were aces, but it seems this business also doesnt care if your albums arrive damaged. They didn’t properly bubblewrap my albums so half of them arrived with corners dented in. They ignored my return request and inquiries I sent through email and paypal for a week, and responded only after I escalated on paypal. That was my mistake. So you know, these overseas kpop sellers don’t care if you escalate and even offer a “full refund” via paypal because they aren’t responsible for return shipping when you do escalate. Most know you won’t return because its unfeasible to ship things back out of pocket of 80-100 dollar to SK unless youre determined to spite them.
Anyways the late shipment time isnt the core of my issue (2+ weeks waiting time is suspect though) like a lot of reviews I relate with. This company simply has not delivered what I ordered and is pretty vile for having a return policy they do not amend.

i love bigbang, so i bought 5 cds from kpoptown, but i advise you to stay away from this seller, never received my package yet, after almost a month yet i paid more than $60 cad for shipping+tax thru DHL, go look somewhere else for your kpop cds, kpoptown is unreliable, no communication at all, been emailing them constantly but no response, only when i contacted PAYPAL and ask for a resolution did they ship my items, and even then, my package was lost somewhere in Mexico, do yourself a favour and shop at ktown4u instead, kpoptown is not a good place to shop cds

I ordered an album from them, because they were the only non korean site (as in their site isn't in korean and they deliver globally) that had it. I waited around 2 weeks for them to send my order, and so I messaged them and got a quick reply that they'd look into it and the next day they had already sent it off. So personally I'd had a good experience with their customer service.
However, the reason for only giving 3 stars is that their shipping rates are crazy (ended up costing more than the actual album) and then I also got tax fees + handling fee that I had to pay so it ended up being like 2x more than my actual order. (I live in EU btw).
I get that the pandemic may have made it hard to keep a low shipping rate but also getting tax fees is just too expensive.
It's just weird because when I ordered a lightstick 2 years ago shipping was only like $10 and I had no tax fees on it.
As much as I love their products, it's just not worth it for me to buy from them again unfortunately.

MY ALBUM GOT RETURNED TO KOREA BECAUSE OF SHIPPING CUSTOMS AND CHARGES BECAUSE APPARENTLY I DIDNT SEND THEM THE RIGHT DOCUMENTS ! NEVER ODERING AGAIN DONT ORDER FROM HERE I LOST ALL MY MONEY

Kpoptown used to be good back 6-7 years ago but I've stopped buying from them after they switched to super slow shipping services. Things take a month or two to reach even before COVID started.

They sell stock out items and asked buyer to provide invoice for duty and taxes while refuse to send the items they claimed to have in stock.
FACT: if you see stock out items from other websites instock on kpoptown, DONT BUY FROM THEM.
Asked for refund and was ignored. They are on the high way to bankruptcy so don’t donate to them. Buy from ktown4u or other official stockists.

I ordered the Harmony version of the new B.O.Y album, but was sent the Synergy version instead. When I contacted them to let them know the mistake, they asked for pictures, which I provided, but then they wanted me to basically buy another album? They said that instead of the ~$36 that I had spent on the album, they would just keep it at $25 instead. When I told them I didn't want to basically buy another album just so I could get the one they were supposed to send me in the first place, they offered me "half off" the album I already have, in the way of an $8 gift voucher. There's been a couple of times with other online stores that I've received the wrong items, but they've never asked me to purchase something else so they'd send me what they were supposed to send me in the first place. This is very disappointing and unprofessional, I will not be purchasing from Kpop Town again.

I was super nervous buying from here (bad experience with buying Kpop merch from other places in the past) but everything arrived all fine, and a week earlier than expected! I ordered 3 BT21 items and they are all genuine. The only things were the price of shipping (though it's covid so shipping is always more expensive) and the status updates on the order status - mine stayed as "payment received" the entire time. I emailed support and they got back to me in around 4 days. Defs going to spend all my money here oops

Arrives early, with a great price and great products. They are well packages too. Definitely a safe and reliable source to get your kpop merch from <3

I ordered 3 Limited Edition albums that are quite old and out of stock pretty much everywhere. I basically played a gamble with this site and was ready to lose all my money and not get any albums from the bad reviews I saw. But while it did take a bit longer than I expected to get it to ship, it actually got here perfectly fine and the exact editions I thought they were lying about having in stock . I don't get the bad reviews but I only bought from here this one time so far. The shipping was fast once it was out, no extra fess, no problems, no damage. Would shop here again : ) 4 stars because I never got a reply from customer service, but I guess I'm happier with the package actually getting here right after I emailed them than some reply.

One of the Albums I ordered arrived significantly damaged, showing scratches and punctures. After checking the box as well as the other product and wrapping there is no way this could've happened during transit. I sent 3 e-mails complaining until I finally got a response and these clowns are seriously trying to get me to accept a $3 coupon for their shop to make up for a $16 album + $32 shipping... Don't buy from them. It's not worth the gamble...